Add a "Actual Date Claim Recieved" and "Actual Date Claim Closed to Customer". Both fields should be capable of manual updates. This will allow legal data regarding claim timeline to be collected accuratelly.

After generating transactions in the claims module setup a procedure to reverse the entries if needed like in revenue entry.

Right now we have to record a chargeback dollar amount that posts through the general ledger in order for a date to be associated with claims liabilities. We have situations where we want to update the liability amount but don't always have a change that hits the general ledger (our liability changes with the van line once we win a rebuttal, etc.). It's very difficult without dates attached to each line item to validate data against the van line.

It would be nice to know if a current claim exists for a selected order when adding a new claim.

In the claims module, the vendor and customer number fields will not expand to allow the entire number to be seen. The wrong customer or vendor could be chosen, which creates a payment and a time management problem for both claims and accounting. Expansion of field will solve this problem.

When you enter the Claims Module at the start of your day, we should only see open claims for you vs. every claim you have ever worked.

When you are in the claims module you need to go back to the order information screen and pull up the order to print a label. If you are in the claims module and use the option under reports it pulls the last one and not the file you are on, and you cannot change.

Have the same functionality as the other modules that when you enter a program, Order Information, Revenue Entry or Claims, the last order you were on displays.

Users would like the ability to log multiple claim alerts for an order, allow the claim alert to be marked as high priority, have the ability to CC others on the email that is sent.

Liability & Chargeback - Currently entries that are only liabilities never get locked down. Users can modify indefinitely. These need to be locked down when transactions are generated.

Liability and/or Chargeback information by Van Operator or Packer. This can be
pulled from a Vendor number in Order Personnel. It would be beneficial to be
able to query all the claims assessed to a particular Vendor number during a
specific time period, as well as being able to query damage type also.

If you are in the middle of working a claim and another customer calls, you sometimes have to go to another claim. Provide an easy way for me to get back to the claim I was just working.