We need to be able to change a status or void a note when it's entered on the wrong order.

Right now we have to record a chargeback dollar amount that posts through the general ledger in order for a date to be associated with claims liabilities. We have situations where we want to update the liability amount but don't always have a change that hits the general ledger (our liability changes with the van line once we win a rebuttal, etc.). It's very difficult without dates attached to each line item to validate data against the van line.

Example: packing has different item codes so it would be nice to have a total by revenue group to get the total so you don't have to manual calculate the total

Would like to see an automated process to notify the coordinator when a self haul is rejected with name and date and time of rejection.

This would provide better communication within the organization, especially for requests that need immediate attention and also need to be recorded in movers' suite.

Make an easier process for inputting credit card refunds. The cash receipt function should allow a negative balance as there will be times we may have to wait a month or more for a large credit card refund to be able to be posted in MSS because you have to pair it with another cc deposit that is larger.