add automatic notes for recurring credit card billing batches
Please modify the electronic payments program so that a note will automatically attach to an order when we process credit card charges through the recurring billing process.
When we process recurring billing and have credit cards charged in the recurring billing batch, a note does not automatically attach to the notes screen to indicate a credit card charge was processed.
We have been manually entering notes for the recurring billing credit card charges. For a batch of charges that we process once a month, there are approximately 130 to 135 credit cards charged in the batch. It is rather time consuming to manually enter notes on each order.
Having the notes automatically attached would be beneficial for the following reasons:
Having the notes automatically attach to the order would be more time efficient. The automatic notes for recurring credit card billing would eliminate the need for one of our accounting clerks to spend hours each month manually entering notes on the orders.
Our movers suite users do not all have the same access. A coordinator may need to see if a customer made a credit card payment for a recurring billing. The coordinator may not have access to the recurring billing screen or to the revenue entry screen, thereby, would not be able to see if a customer made a credit card payment unless there is a note on the notes screen. Having the notes automatically attach to the order would improve our customer service.