On the long distance dispatch page, when a driver is assigned or status is updated it populates onto the order page. Today we have to update both pages to get the drivers name on the front page of the order.
Example: When I open an order and click on the status button I can enter a status and select driver from the drop down. Customer care checks here for update and assignments. On the long distance dispatch page clicking the status button does not have the dropdown. The drivers name is another series of clicks and again, once selected the driver does not drop over to the order page.
Operations must go to the order page and add driver there. We work in three systems currently in dispatch. This forces my operation team to go to yet anther page. Trying to streamline here