Allow users to have multiple types of note per note.
For example, a person would be able to check local dispatch, revenue accounting, and customer service types for a single note. This would allow dispatchers and billing clerks to filter for local dispatch notes or revenue notes without requiring the coordinator to enter multiple notes.
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I like that thought Jayn. To me the idea of a tag makes more sense than multiple note types. For the van line interfaces that can upload notes we need to maintain a single note type per note. Being able to tag a note like you would in Evernote is a great idea.
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Jayn Swartz commented
Like Tags in Evernote or Gmail