61 results found
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dispatch grid selection request
Can you add a selection to the local dispatch grid, so we can choose salesman as one of the selections? This would allow us to export a report for each salesman or see at a quick glance who the salesman is associated with each job. I can choose myself as coordinator (3 lines next to the date), and obviously other features I like to see at a quick glance. Screen shot attached. Thank you.
1 vote -
ADD 'salesperson' as available field in the Local Dispatch - Dispatch Center grid
ADD 'salesperson' as available field in the Local Dispatch - Dispatch Center grid. it is currently not a data field option for selection, it should be.
9 votes -
Auto Assign Equipment Should Trigger Again When The Ticket is Edited in Dispatch
Auto Assign Equipment Should Trigger Again When The Ticket is Edited in Dispatch. If you edit the ticket, you have to manually assign the equipment to it again or else it doesn't print onto the work ticket.
3 votes -
local dispatch crew phone number
Can you add a selectable column so the crews phone numbers will be visible in the assign crew list?
2 votes -
Shop/Maintenance Function
Add a screen where shop managers can schedule services on equipment. Add a user type of "Shop" that allows access to the equipment admin. Any scheduled equipment services turn the status square red on the dispatch screen.
2 votes -
2 votes
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Inactivate Labor Type
We need to have an option to inactivate labor types. We can remove them but if there is a commission plan associated to that labor type it will not let you remove it. So the only option then is to delete the whole employee profile and rebuild it without that labor type and that is just asking for issues.
2 votes -
Dispatch Equipment Colors
Dispatch would like for the color to turn orange (or a different color) when they check that the equipment is in the shop.
2 votes -
Equipment Type added to Long Distance Dispatch Grid
I would like to see the Equipment Type in the Long Distance Dispatch Grid
15 votes -
provide ability to include notes in crew notifications.
This would allow the dispatcher to communicate notes pertinent to the job such as: PPE requirements, badging for specific customers, notifying crew of doubles (see previous suggestion regarding sending crew notifications for each service a crew member is assigned to).
3 votes -
allow to send crew notifications for every service a crew member is assigned to, rather than just the service with the earliest start time.
This would assist in alleviating additional communication between dispatcher and crew in regards to notifying them of doubles (or however many jobs they are assigned to). This way, the crew member would be able to see that they are working multiple jobs in a single day.
3 votes -
MSCrew Dispatch Status
The Dispatch Status is available in MSCrew. We have a lot of different ones added to track paperwork. In order to make MSCrew easier, we would like to only show the Dispatch Statuses that we choose in MSCrew or have them sorted in Alphabetical Order. I think it would be best to only give the crew the options we want them to use, but if we have to keep them all, please at least sort them.
3 votesRefer to MOV-6827 for future inquiries.
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MSCrew
When in mobile crew time in local dispatch it would be helpful to have all the crew listed and not just the crew that have punches. This way if you have a guy in the warehouse that forgot to punch in it would be easier for the dispatcher to catch and correct.
2 votes -
Print multiple work tickets at a time. we used to be able to but now can not
2017 r18 you guys updated us so we can print multiple work tickets. That functionality has gone away. we would like it back....PLEASE
2 votes -
2 votes
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Add ACUAL LOAD DATE column in long distance disp grid
would like to see the ACTUAL load date column on the long dist dispatch screen. Very important info. You have a preferred and assign on...but no actual.
2 votes -
New Feature
Please add a spot for the crew members phone number in the personnel information tab through dispatch. So that it can be seen by anyone who has access to local dispatch
2 votes -
New Feature
Please add a spot for the crew members phone number in the personnel information tab through dispatch. So that it can be seen by anyone who has access to local dispatch
2 votes -
2 votes
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Custom Workticket Issues
While I love the ability to create a custom work ticket based on our specific needs, the crew table is not functional in that while it allows space for the crew to handwrite in their arrival, breaks, departure, etc. It does not include a column for total hours. This needs to be available for the crew tables in both order information and O&I.
Secondly, the printing of a custom work ticket requires that the user select whether to open as a document or email. This is not necessary and should only open as a document thus eliminating a step which…
2 votesRefer to development cases MOV-6014 and MOV-6015.
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