59 results found
when you need to put a note in day notes so dispatch can see it you must already have an actual order on that date in order to see any day notes for that date. it would be nice if when you put a day note in on a day that doesn't have anything scheduled you can see that note on that day even if nothing scheduled.29 votesunder review · AdminAlex Ruppe (Admin, MoversSuite) responded
Case MOV-5741 has been logged. We plan to default the date for the Day Note to what is set as the first date in the Service Date spread and populate the Day Note for that day.
The goal is to always show the Day Note no matter whether a service is selected, present, or no services display.
Show Leads in Long Haul Dispatch
Allowing long haul dispatchers to view leads in the long haul dispatch module would be a great feature. This would allow dispatchers to request aggressive pricing for leads that fill well with upcoming trips and help us find fill for our drivers.16 votes
Equipment Type added to Long Distance Dispatch Grid
I would like to see the Equipment Type in the Long Distance Dispatch Grid14 votes
Self Haul rejections
Would like to see an automated process to notify the coordinator when a self haul is rejected with name and date and time of rejection.11 votes
Add Spell Check
Add a spell check feature throughout mover suite to help minimize error.10 votes
Provide a calendar view for dispatch
Calendar view showing capacity for men, trucks and what is going on each day for any given time frame7 votes
MSCrew app - Add Special Instructions to it's own section like Service Instruction.
Would like to see Special Instructions on the front page of the app like the Service Instruction are.5 votes
In the MSCrew app on the Job Summary doc, add an editable field below the signature where the name of the signer can be entered so it is legible.4 votes
Adding Images into MS
It would be beneficial if we could add images into the special instructions for commercial jobs. Images would print out on the guys paperwork that they could view before heading out to the jobsite. Images could show large pieces of equipment that needs to be moved or maybe the access of the jobsite.3 votes
provide ability to include notes in crew notifications.
This would allow the dispatcher to communicate notes pertinent to the job such as: PPE requirements, badging for specific customers, notifying crew of doubles (see previous suggestion regarding sending crew notifications for each service a crew member is assigned to).2 votes
allow to send crew notifications for every service a crew member is assigned to, rather than just the service with the earliest start time.
This would assist in alleviating additional communication between dispatcher and crew in regards to notifying them of doubles (or however many jobs they are assigned to). This way, the crew member would be able to see that they are working multiple jobs in a single day.2 votes
MSCrew Dispatch Status
The Dispatch Status is available in MSCrew. We have a lot of different ones added to track paperwork. In order to make MSCrew easier, we would like to only show the Dispatch Statuses that we choose in MSCrew or have them sorted in Alphabetical Order. I think it would be best to only give the crew the options we want them to use, but if we have to keep them all, please at least sort them.2 votesplanned · AdminAlex Ruppe (Admin, MoversSuite) responded
Refer to MOV-6827 for future inquiries.
Local Dispatch Special Instructions Update
I would like to be able to add and/or edit special instructions on a Local Service after the crew and equipment has been assigned. Dispatch is always looking at the dispatch board and this would be a way for them to see a change without going into notes.2 votes
Wall Board for the Local Dispatch Calendar
Create a "wall board" utility that can cast/project the daily local dispatch calendar to a separate monitor for viewing by drivers/crews. The cast would update in real time as the calendar is updated by a dispatcher. This is regularly done in call centers to show real time call volume.2 votes
I'd iike the ability to freeze columns on local dispatch day page so they stay at the left of the screen as you scroll right. For example, this could allow us to freeze the Shipper's Name and/or Crew Names in place so we could see them as we scroll for more information on the job.2 votes
Add MSS Order Status to the Local Dispatch grid
dispatch is a great place to view all the orders that happened in any period you choose.
If we could sort the local dispatch grid by the MSS Order Status we would easily know what orders still needed to be entered. The reports available don't always work because of estimated dates not being entered.2 votes
Add Customer name and Customer number to the local dispatch grid
Add Customer name and Customer number to the local dispatch grid2 votesunder review · AdminAlex Ruppe (Admin, MoversSuite) responded
Development has logged case MOV-5899 to add the Customer Name and Customer Number to the dispatch grids. Please reference this number on any inquiry you may have.
Show Equipment/Trucks in Dispatch Grid
Through local services we can request number of men, even the type of labor and the type of moving equipment. However, the moving equipment doesn't appear in the dispatch grid. We may have a job requiring 3 men, and 3 tractors w/curtainsides but unless you do right click, you cannot see that information. Doesn't make sense that dispatching software doesn't show you how many trucks you have committed on a single day2 votes
Auto refresh for Local Dispatch Schedule: we would like the local dispatch schedule to auto refresh data every 1/2 hour if possible.
Auto refresh for Local Dispatch Schedule: we would like the local dispatch schedule to auto refresh data every 15 minutes or every 1/2 hour, if possible. The data should also refresh when you change the date range.2 votes
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