Add a double check question when changing the MSS Order Status to Cancel. It is too easy to cancel a move accidently.
Before the Status change updates, have the system ask "are you sure you want to cancel this move?". You would have to Click yes to cancel it.
Ali Caffey
shared this idea
A flag is available that you can set on your cancel Order Status value or values that requires someone to provide a reason why they are cancelling the order. When this flag is set, a person must select a reason in order to continue to cancel the order. They also have the option to back out of cancelling as well (by pressing Cancel). In other words, this provides a confirmation to anyone that is cancelling the order.
To ensure that they receive this prompt, in the Admin Tool under the Administration category, open Order Status and then verify that the “Is Cancelled Status” flag is set on all records that you consider a cancelled order; having just the one “Cancelled” status having this flag set is fine, too.
You can modify the list of reasons that a person can select from when they are cancelling the order as well. This list is in Order Cancellation Reason and is in the same category as Order Status setup.
Order Status changes along with the cancellation reason are documented in Order History.
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Jayn Swartz
commented
Are you sure you want to DELETE ALL TASKS on this order and potentially have a coordinator miss a VERY IMPORTANT TASK??? Just let the tasks alone, we can mark them N/A if they now don't apply.