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MoversSuite Enhancements

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MoversSuite Enhancements

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  1. The credit card system needs to be able to handle Pre and Post Authorizations. Since the payment for local and intra moving is done the day after the move occurs the estimated amount is pre-authorized on the customer's credit card so that we guarantee that we will be able to charge at least the pre-authorized amount after we do the move. The day after the move we do a post-authorization for the final amount, which ties to the pre-auth and clears it out. This is critical to processing locals and intras and we will not be able to fully utilize…

    3 votes

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    1 comment  ·  Admin →
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  2. In Add Revenue Item, add the ability to enter multiple Service Codes as a list. Subsequently, Rating Information for each service code could be added/edited by highlighting a service in the list. This would allow a user to enter all Service Codes in a Revenue Group at one time more efficiently than the current process allows. The current process requires the user to setup a new screen for each item.

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  3. Add Customer name and Customer number to the local dispatch grid

    3 votes

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    1 comment  ·  Dispatch  ·  Admin →
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  4. As i do data entry , billing and many other duties on a daily basis. it would greatly help to improve our case load during the upcoming PEAK season. Having an option available to search for Name/ /GBL # or other ways

    3 votes

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    0 comments  ·  Advances  ·  Admin →
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  5. Add a Shipment/Order Status Column (Booked, Completed, Cancelled, etc.) to the "Account Current Orders/Account Profile" Reports

    3 votes

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    1 comment  ·  Reporting  ·  Admin →
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  6. Through local services we can request number of men, even the type of labor and the type of moving equipment. However, the moving equipment doesn't appear in the dispatch grid. We may have a job requiring 3 men, and 3 tractors w/curtainsides but unless you do right click, you cannot see that information. Doesn't make sense that dispatching software doesn't show you how many trucks you have committed on a single day

    3 votes

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  7. Like through RightSignature or Docusign. Would be especially helpful for locals that don't go through the van line eAcceptance process.

    3 votes

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  8. It is fairly common that a number of entries are make in error, for whatever the reason, and, if we are able to change the name to DO NOT USE, audit time will not be wasted trying to figure out what the revenue and adjustments are.

    We can still do it with the Edit Revenue Group screen where we click the SAVE button that’s beside the CANCEL button but the SAVE button was removed from the last upgrade from the Edit Revenue Item screen with only the CANCEL BUTTON remaining.

    3 votes

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    1 comment  ·  Admin →
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  9. The long distance dispatch is a great tool for transit reports, but it also helps us with quarterly reporting to our clients.

    Since long distance dispatch pulls data from different fields found in order information, I would like to see the lead type added to the long distance dispatch.

    Why? Lead source helps us specifically identify what client we are working with. This is particularly important when we work with accounts that send us more than one client. For example, if my national account sends us 15 clients and wants reports on each, having the lead source added to the…

    3 votes

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  10. Please modify the report viewer to have the ability to open without having to save it first. This is creating extra work load for us.

    3 votes

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  11. Sometimes we have reasons that we need to pay more than 1 surveyor on an order, 2 different resident's, resurveys, etc.. Sometimes we have orders where the sales is split between a couple different people. It would be nice to have them both listed on the order. When we enter the commissions now and change the sales person you can't really go back and see the information correctly. See the attached file.

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  12. We pay different commissions depending on where the service is located. It would be nice for an auditing position to be able to see the Origin and Destination or an order on the commissions statement so we know if the commission is correct without pulling up the order.

    3 votes

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  13. Auto refresh for Local Dispatch Schedule: we would like the local dispatch schedule to auto refresh data every 15 minutes or every 1/2 hour, if possible. The data should also refresh when you change the date range.

    3 votes

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  14. The deposit report should list the customers name. Our agency attaches this report to all the backup of the deposit and it would make a great cover sheet for the deposit if it contained this information. we currently type the customers name in the check number space and the check number in the notes so we can have this information at hands length.

    3 votes

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  15. Add a confirmation box before deleting a Dispatch Day Note reminding the user they are deleting the ENTIRE Day Note. Many times a dispatcher has selected a portion of the Day Note and hit the Delete button and been surprised to find the entire note removed.

    3 votes

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  16. I would like the ability to assign a driver from the Order Information module.
    Once you book an order - you may know who the driver is already for the load. Instead of having to find the load in dispatch and then assign a driver, if you could assign from one of the tabs in Order Information (maybe billing tab since order personnel is there - or agents?) In would speed up the process.

    3 votes

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  17. When you use the rate type of percentage it displays on the invoice as a flat amount and should have a $. Also, the rate dispays with a $ and should display with a % or 0.05 for 5%. We get a lot of customer complaints that this is confusing to them.

    3 votes

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  18. We would like the ability in local dispatch to know who is still available to schedule.
    Currently in Local Dispatch when you assign a crew member to a job, and you select that job - the crew member will be orange in the grid. However, when you click on another job to assign more members those that were assigned to the job before look available again. For small jobs that works as you may double up jobs and crews.
    We are just looking for the added option of a color code or a status report.

    If a color code. if…

    3 votes

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  19. Add Book Date as an Effective Date for commissions. This would be useful for computing sales commission plans.

    3 votes

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  20. When making a note to a task, it's very hard to see the icon that alerts you that the task has a note attached to it. It would be helpful if that icon was a different color. Otherwise it blends in.

    3 votes

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